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| (Left) Paul Ratliff, BCHS director of engineering and Gerrie Baarson, executive director of outpatient and ancillary services (right) recognize Rob Chaplin, facilities manager for his cost effective and innovative approach to energy savings at Battle Creek Health System. |
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| (Left) Ann Neeld, BCHS chief nursing officer and Heather West, nurse manager (right) present the hospital's Above & Beyond Award to Candice Generi, RN. Generi received the award for her outstanding customer service.
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Two BCHS Associates Go 'Above and Beyond'
Two Battle Creek Health System associates were recognized
recently for going 'above and beyond' in customer service
and cost effectiveness. Candice Generi, a staff nurse
on the surgery unit and Rob Chaplin, facilities manager
received the health system's Above & Beyond--Outstanding
Recognition Awards.
The honor is given to those who demonstrate exemplary
actions that embrace the organization's mission and
values. The BCHS Above & Beyond Award program includes
not only BCHS associates, but also physicians on the
BCHS medical staff. Associates and physicians are nominated
in one of four categories by co-workers, patients,
or guests: customer relations, innovation and cost
effectiveness, performance/productivity, and enthusiasm/commitment.
Generi was recognized for her outstanding customer
service and Chaplin for his innovation and cost effectiveness.
Battle Creek Health System, sponsored by two parent
organizations--Trinity Health (the fourth largest Catholic
health system in the U.S. with 21 hospitals, 9 nursing
homes, 19 senior house facilities, 8 home health care
agencies, and 4 hospices in Michigan alone) and BCHS
Community Partners, is accredited by the Joint Commission
on the Accreditation of Healthcare Organizations. Battle
Creek Health System, a member of the Mercy Cancer Network,
is a recipient of the 2008 HealthGrades Orthopaedic
Surgery Excellence Award(tm) and 2009 Five Star rated
for joint replacement surgery and total knee replacement.
HealthGrades is a leading health care information company
that provides objective 'report card' ratings nationwide.
BCHS provides excellent health care for the community
and promotes wellness for the whole person with access
and compassion for all. For the latest medical information,
visit the BCHS web site at www.bchealth.com or call
the BCHS Marketing Department at (269) 966-8132.
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